Trust & Safety

Security & Privacy

Your data security and privacy are our top priorities. Learn how we protect your information with enterprise-grade security measures.

Table of Contents

1.Introduction

At Oryx Intelligence, we are deeply committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI solutions, website, and services.

We believe in transparency and giving you control over your personal information. This policy is designed to be clear and easy to understand, outlining our practices and your rights regarding your data.

2.Data Protection

At Oryx Intelligence, we implement enterprise-grade security measures to protect your data throughout its lifecycle:

End-to-End Encryption

All data transmitted between your systems and our platform is encrypted using AES-256 encryption and TLS 1.3 protocols.

Secure Data Storage

Your data is stored in SOC 2 certified data centers with 24/7 monitoring, regular backups, and disaster recovery protocols.

Regular Security Audits

We conduct quarterly security assessments, annual penetration testing, and continuous vulnerability scanning.

Compliance Standards

Our security practices comply with GDPR, CCPA, SOC 2 Type II, ISO 27001, and HIPAA standards where applicable.

3.Information We Collect

We collect only the information necessary to provide and improve our AI solutions:

Personal Information

  • Name, email address, and contact information
  • Company name and job title
  • Billing and payment information
  • Account credentials and authentication data

Usage Data

  • Service usage patterns and analytics
  • AI agent interactions and queries
  • Performance metrics and system logs
  • Feature usage and preferences

Technical Information

  • IP address and geolocation data
  • Device type and browser information
  • Operating system and hardware details
  • Network and connection information

4.How We Use Your Data

We use your information to provide, maintain, and improve our AI services:

  • Service Delivery: To provide and operate our AI solutions and ensure they function properly
  • Personalization: To customize your experience and improve AI model performance for your specific use cases
  • Communication: To respond to your inquiries, provide support, and send important service notifications
  • Analytics: To analyze usage patterns, monitor performance, and identify areas for improvement
  • Security: To detect fraud, abuse, and security threats, and to protect our services and users
  • Legal Compliance: To comply with legal obligations, regulations, and lawful requests
  • Research: To conduct research and development to improve our AI capabilities and services

We never sell your personal data to third parties. We only share your information as described in this policy or with your explicit consent.

5.Data Sharing & Disclosure

We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our services, such as cloud infrastructure, data analytics, and customer support. These providers are contractually bound to protect your data and may only use it for the specific purposes we engage them for.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Any such transfer would continue to protect your data under this policy.

6.Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access & Portability

Request access to your personal data and obtain a copy in a readable format.

Correction

Request correction of inaccurate or incomplete personal data.

Deletion

Request deletion of your personal data when it's no longer necessary for our services.

Objection

Object to certain processing activities, such as direct marketing.

To exercise these rights, please contact us at support@oryxintelligence.com. We will respond to your request within the timeframe required by applicable law.

7.Security Measures

We implement comprehensive security measures to protect your data:

Access Control

Multi-factor authentication, role-based access control, and regular access reviews ensure only authorized personnel can access your data.

Network Security

Firewalls, intrusion detection systems, DDoS protection, and secure network architecture protect against external threats.

Data Encryption

Data is encrypted at rest using AES-256 and in transit using TLS 1.3, ensuring end-to-end protection.

8.AI Ethics & Governance

Our commitment to responsible AI development and deployment:

Fairness & Bias Prevention

We actively work to identify and mitigate bias in our AI systems through rigorous testing, diverse training data, and regular audits.

Transparency

We provide clear explanations of how our AI systems work, their capabilities, and their limitations to users and stakeholders.

Accountability

We take responsibility for our AI systems and their impact, establishing clear governance structures and accountability mechanisms.

Human Oversight

Our AI systems are designed to augment human capabilities with appropriate human oversight and intervention mechanisms.

9.Compliance & Certifications

We maintain compliance with major international data protection regulations:

GDPR

General Data Protection Regulation

SOC 2

Service Organization Control 2 Type II

ISO 27001

Information Security Management

10.International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard Contractual Clauses (SCCs) approved by European Commission
  • Adequacy decisions where applicable
  • Binding corporate rules for intra-organizational transfers
  • Compliance with applicable data transfer regulations

11.Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, or contractual requirements. Our data retention policies include:

  • Account data: Retained while your account is active
  • Usage analytics: Retained for 24 months for service improvement
  • Communication records: Retained for 7 years as required by law
  • Legal and compliance data: Retained as required by applicable regulations

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

12.Security Contact

If you have security concerns or need to report a security issue:

Security Issues

Email: support@oryxintelligence.com

We respond to security reports within 24 hours

Privacy Inquiries

Email: support@oryxintelligence.com

Response within 30 days as required by law

General Inquiries: support@oryxintelligence.com

Location: Dubai, UAE

Last updated: November 22, 2025