QA Analytics

Oryx QA

Transform call quality assurance with AI-powered automation. Monitor 100% of customer interactions, detect sentiment in real-time, and generate actionable insights that drive exceptional service quality.

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Intelligent Call Quality Assurance

Oryx QA revolutionizes contact center quality management with AI-powered automation. Analyze every customer interaction in real-time, identify coaching opportunities instantly, and ensure compliance across 100% of your calls—not just a sample.

Live Platform Available

100% Call Coverage

Eliminate sampling bias. Monitor and score every customer interaction automatically, ensuring no quality issues slip through the cracks.

Real-Time Intelligence

Receive instant alerts on compliance violations, sentiment shifts, and coaching opportunities while calls are still in progress.

Actionable Analytics

Transform raw call data into strategic insights with comprehensive dashboards, trend analysis, and performance benchmarking.

Powerful AI Capabilities

Enterprise-grade features designed for modern contact centers

AI-Powered Call Scoring

Automatically evaluate every call against customizable quality criteria using advanced natural language processing and sentiment analysis.

Emotion & Sentiment Detection

Track customer emotions throughout conversations with real-time sentiment analysis, detecting frustration, satisfaction, and engagement levels.

Automated Compliance Monitoring

Ensure regulatory compliance with automated detection of required disclosures, prohibited language, and industry-specific requirements.

Agent Performance Insights

Identify top performers, coaching opportunities, and skill gaps with detailed analytics on talk time, hold time, script adherence, and more.

Custom Scoring Models

Build flexible scoring rubrics tailored to your business needs with weighted criteria, conditional logic, and industry-specific templates.

Seamless Integrations

Connect with leading contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs.

Speech-to-Text Transcription

Automatically transcribe calls with industry-leading accuracy, supporting multiple languages and accents for comprehensive analysis.

Trend Analysis & Forecasting

Identify patterns across thousands of calls, predict quality trends, and proactively address emerging issues before they escalate.

Automated Reporting

Generate comprehensive QA reports automatically with customizable templates, scheduled delivery, and role-based access controls.

Measurable Business Impact

See the tangible benefits Oryx QA brings to your contact center

100%

Increase Quality Assurance Coverage

Monitor 100% of calls instead of traditional sampling methods, ensuring comprehensive quality control.

85%

Reduce Manual Review Time

Automated analysis eliminates hours of manual call monitoring and scoring.

40%

Improve Agent Performance

Real-time feedback and detailed insights help agents improve their communication skills.

35%

Enhance Customer Satisfaction

Identify issues early and address them proactively to improve overall customer experience.

Experience Oryx QA Live

Try our fully functional AI-powered call quality assurance platform. Analyze calls, monitor sentiment, and generate comprehensive QA reports in real-time.